Last Updated: 9 August 2026

At Sera Nee, accessible through test.seranee.lk, we respect your privacy and are committed to handling your personal information responsibly and securely.

Sera Nee is operated by Festal Enterprices, a sole proprietorship registered in Sri Lanka.

This Privacy Policy explains the types of personal information we may collect when you visit our website, communicate with us or place an order, how we use that information, when it may be shared, and how you can contact us regarding your personal information.

Information We Collect

Depending on how you interact with Sera Nee, we may collect information including:

Personal and Contact Information

This may include:

• Your first and last name

• Email address

• Telephone or mobile number

• Billing address

• Delivery address

• City and other location information required for delivery

• Information you voluntarily provide when communicating with us

Order Information

When you place an order, we may collect and maintain information such as:

• Products purchased

• Product size, colour or other selected variations

• Order number

• Order value

• Delivery charges

• Payment status

• Delivery status

• Order history

• Communications relating to your order

We use this information to process, manage and fulfil your purchases.

Payment Information

Online payments made through test.seranee.lk may be processed through third-party payment service providers, including PayHere.

Payment information required to complete your transaction is processed by the applicable payment service provider. Sera Nee receives information necessary to confirm and manage the transaction, such as payment status, transaction references and relevant order information.

We do not intentionally store your complete credit or debit card credentials on our website.

Your use of a third-party payment service may also be subject to that provider’s own privacy policy, security practices and terms.

Website and Technical Information

When you access test.seranee.lk, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of access

• Referring pages

• Website interaction information

• Cookie and similar technology information

This information may be used to operate, secure, maintain and improve our website and customer experience.

How We Use Your Information

We may use your personal information for purposes including:

• Processing and confirming your orders

• Arranging shipping and delivery

• Communicating order status and delivery information

• Processing and verifying payments

• Providing customer support

• Responding to questions, complaints or requests

• Handling damaged, defective or incorrectly supplied product claims

• Maintaining transaction and order records

• Detecting or preventing fraud, misuse and unauthorized transactions

• Maintaining the security and functionality of our website

• Improving our website, products and customer experience

• Meeting accounting, tax, regulatory and other legal obligations

• Establishing, exercising or defending legal rights where necessary

• Sending promotional or marketing communications where you have agreed to receive them or where otherwise permitted by applicable law

Where consent is required for a particular use of your information, we will process the relevant information on the basis of that consent.

How We Share Your Information

We do not sell your personal information.

We may share information only where reasonably necessary for our business operations, including with:

Payment Service Providers

Information required to process your payment may be provided to payment service providers such as PayHere and the relevant banks, card networks or other financial service providers involved in processing the transaction.

Delivery and Courier Service Providers

Your name, telephone number, delivery address and relevant order information may be provided to courier or delivery partners where necessary to deliver your order.

Website and Technology Service Providers

We may use third parties to provide website hosting, technical support, security, communication, data storage or other services necessary to operate test.seranee.lk.

Such providers may process information only to the extent required to provide their services.

Professional Service Providers

Where reasonably necessary, information may be shared with accountants, auditors, legal advisers or other professional advisers assisting Festal Enterprices.

Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, a court order, regulatory requirement or lawful request from a competent authority.

We may also disclose information where reasonably necessary to protect our business, customers, property or legal rights or to investigate fraud or other unlawful activities.

Data Security

We take reasonable administrative, technical and operational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

Online payment credentials are handled through the applicable payment service provider’s payment infrastructure rather than being intentionally stored as complete card credentials by Sera Nee.

However, no website, electronic transmission or data-storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when using online services.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, tax, transaction-record, dispute-resolution, security and legal compliance requirements.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal obligations.

Cookies and Similar Technologies

Seranee.lk may use cookies and similar technologies required for the operation of the website, shopping functionality, security, remembering user preferences and understanding how visitors interact with the website.

Cookies are small data files stored on your device when you visit a website.

Depending on your browser, you may be able to block or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including shopping cart or checkout features.

Where required by applicable law, consent will be obtained before using non-essential cookies or similar tracking technologies.

Marketing Communications

Where you have chosen to receive promotional communications from Sera Nee, we may use your contact information to send information regarding products, promotions, offers or other Sera Nee updates.

You may request to stop receiving promotional communications at any time by contacting us or using an unsubscribe facility where one is provided.

Transactional communications relating to an existing order, payment, delivery or customer service request are not considered marketing communications and may still be sent where required to service your order.

Your Personal Data Rights

Subject to applicable Sri Lankan data-protection laws and any lawful limitations or exceptions, you may have rights regarding your personal information, including the ability to request access to or correction of information relating to you and to make other requests regarding the processing of your personal data.

Where processing is based on your consent, you may request to withdraw that consent, subject to applicable legal and operational requirements.

To make a privacy-related request, please contact us using the contact information provided below. We may take reasonable steps to verify your identity before acting on a request.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services such as payment, communication, social-media or delivery services.

Sera Nee is not responsible for the privacy practices of independent third parties. We encourage customers to review the privacy policies of third-party services before providing personal information to them.

International Orders

Customers contacting us regarding international orders may provide personal information required to arrange shipping and delivery outside Sri Lanka.

Where an international delivery is arranged, relevant information may need to be shared with courier, logistics, customs or other service providers involved in completing the shipment.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, services or legal requirements.

Any updated version will be published on test.seranee.lk with the revised date shown at the top of this page.

We encourage users to review this page periodically.

Contact Us

If you have a question, concern or request relating to this Privacy Policy or the way we handle your personal information, please contact:

Sera Nee
Operated by Festal Enterprices
386/4, Borella Road
Kalalgoda
Pannipitiya
Sri Lanka

Email: hello@test.seranee.lk
Alternative Email: test.seranee.lk@gmail.com
Phone / WhatsApp: 074 135 9549
Website: test.seranee.lk