Last Updated: 9 August 2026

Thank you for shopping with Sera Nee at test.seranee.lk.

Sera Nee is operated by Festal Enterprices, a sole proprietorship registered in Sri Lanka. We take care to provide accurate product information and to inspect our products before dispatch. Please read this Refund Policy carefully before placing an order.

Returns, Exchanges and Refunds

All purchases made through Sera Nee are considered final once the order has been confirmed.

We do not accept returns, exchanges or refunds for reasons including, but not limited to:

• Change of mind after placing or receiving an order

• Selecting an incorrect size

• Selecting an incorrect colour, design or product

• Personal preference regarding fit, style or appearance

• Finding the same or a similar product elsewhere at a different price

• No longer requiring or wanting the purchased item

Customers are therefore requested to carefully review the product description, available images, sizing information, colour, quantity, price, delivery details and other relevant product information before completing a purchase.

Where sizing information is provided, customers are responsible for selecting the appropriate size based on the information available on our website.

Please also note that the actual colour of a product may vary slightly from the images displayed on a device due to screen settings, lighting conditions and photography.

Damaged, Defective or Incorrect Items

Our no-return and no-refund policy does not prevent us from assisting you where an order has been incorrectly fulfilled by Sera Nee.

If you receive:

• An item different from the item you ordered;

• An incorrect size or colour different from what was confirmed in your order;

• An item that was damaged at the time of delivery; or

• An item with a manufacturing defect that was present when you received it,

please contact us as soon as possible after receiving your order.

You can contact us through:

Email: hello@test.seranee.lk
Alternative Email: test.seranee.lk@gmail.com
WhatsApp / Phone: 074 135 9549

When contacting us, please provide your order number, a description of the issue and clear photographs or other supporting information that will help us verify the issue.

Please do not wear, wash, alter or intentionally damage an item after discovering an issue. Where applicable, original tags and packaging should be retained until the matter has been resolved.

Replacement of Damaged, Defective or Incorrect Items

Once the issue has been reviewed and verified, Sera Nee will coordinate with you to correct the order.

Depending on the circumstances, we will arrange an appropriate replacement for the damaged, defective or incorrect item.

Where the issue is the result of an error by Sera Nee, we will coordinate the necessary return or collection of the affected item, where required, and the delivery of the replacement without charging the customer an additional delivery fee for correcting that error.

A replacement request cannot be used to exchange an otherwise correctly supplied item because of change of mind, incorrect customer size selection, colour preference, fit preference or similar reasons.

Orders That Cannot Be Fulfilled by Sera Nee

We make every reasonable effort to ensure that products displayed as available can be supplied.

However, in the unlikely event that Sera Nee is unable to fulfil an order after payment has been successfully received—for example, because of an unexpected stock issue or another issue preventing us from supplying the purchased product—we will contact the customer to discuss the available options.

Where we are unable to provide the purchased product or another solution accepted by the customer, the amount paid for the unavailable item will be returned using the applicable payment method or another appropriate method agreed with the customer.

This provision applies where Sera Nee is unable to fulfil a confirmed paid order and does not create a general right to return or refund correctly supplied products.

Delivery Charges

Delivery charges paid for a successfully completed and correctly fulfilled order are non-refundable.

Where Sera Nee has supplied an incorrect, damaged or defective item and a replacement has been approved, Sera Nee will coordinate the replacement process without charging an additional delivery fee to correct our error.

Sri Lankan Orders

Standard online delivery is available throughout Sri Lanka.

Our estimated delivery period is 2–5 business days. Delivery times are estimates and may vary depending on the customer’s location, courier operations, public holidays, weather conditions or circumstances outside our reasonable control.

International Orders

Customers who wish to place an international order should contact Sera Nee before placing the order so that product availability, international shipping arrangements, delivery charges and estimated delivery times can be confirmed.

International order inquiries can be made through:

Email: hello@test.seranee.lk
WhatsApp: 074 135 9549

International shipping arrangements will be communicated and agreed with the customer before the order is processed.

Contact Us

If you have questions regarding an order or this Refund Policy, please contact us:

Sera Nee
Operated by Festal Enterprices
386/4, Borella Road
Kalalgoda
Pannipitiya
Sri Lanka

Email: hello@test.seranee.lk
Alternative Email: test.seranee.lk@gmail.com
Phone / WhatsApp: 074 135 9549
Website: test.seranee.lk